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Over the years we have received thousands of PagerPro® technical support calls. Our customers have asked just about any question you can imagine and we are very happy to get those calls. You see, our company depends on customers (doesn't yours?). We found that we kept getting asked some questions over and over and over. Then the light bulb went off-let's create a list of faxable documents for the most common questions. Eureka, it worked. We have saved many hours of support time by simply faxing the FaxHelp to the customer. Then the Internet came along. Now, this Internet thing is a remarkable tool. You can get what you want almost instantly. So, to make your life easier, we have reworked, renamed and reorganized our FaxHelp documents into this one FAQHelp document (FAQ stands for Frequently Asked Questions). Simply go through the list and click on the FAQHelp Question Hyperlink (the blue words) and your requested document will appear. To make your life easier, you can print the document for future reference.

If you cannot find your question in the FAQHelp list, simply click here to submit the question via email. We will respond via email and probably create a FAQHelp out of your question. This list cannot grow unless you ask the question. And remember, we like hearing from our customers.


Reports

Foreign Carrier Report–Printing pager numbers by group

How to find out how many pagers you have in the system (Reports Method)

How to find out how many pagers you have in the system (FoxDot Method)

Print Customers by Group using the Special Case Option

Print Inactive Customers using the Special Case Option

Print Active Customers using the Special Case Option

Using PagerPro®‘s exception report

Print Customers/Pagers by Group using Special Case Option

Print Pager Status by Group using the Special Case Option

Print a Specific Block of Pagers using the Special Case Option

Finding out how many Customers you have in one group in the system

Print Master Pager List with only turned on pagers using the Special Case Option

Print Customers/Pagers by Carrier using the Special Case Option

Installation

Update on Disk Installation Instructions

Update from the Internet Installation Instructions

FoxFire Installation Instructions

Windows Demo on Disk Installation Instructions

Windows Demo from the Internet Installation Instructions

Errors

General Protection Faults (GPF)

Fixing Printer Off-line error while printing in PagerPro®

Internal Consistency Errors

Procedures

Modifying the Invoice–Customizing the Pre—Printed and/or Plain Paper Invoice

Modifying The Disconnect Letter

Changing Attribute on Foxuser File

Setting the DOS Printer Driver(s)

Deleting a Miscellaneous Transaction

Deleting a Record

Deleting a Customer

Entering the Code

Change Inactive Customer to Active in FoxDot

Unposting Posted Invoices

Applying a credit to a Customer’s Account

Deleting all traces of a group from PagerPro®

Deleting duplicate customer codes

Change your User ID in FoxDot

Add/Modify Transaction Types

Applying a Bad Debt Credit

Deleting a Customer and Applying a Bad Debt Credit

Changing your Salesman Code(s) via FoxDot

Clearing Terms Field in All Customers via FoxDot

Deleting All Transactions and Invoices without deleting Customers and Pagers via FoxDot

Changing or Adding a Group Code to All Customers

Deleting all Z-Option Codes from PagerPro®

Deleting all PagerPro® data

Backing Up PagerPro®-See PagerPro® User's Guide

Tracking DID Numbers-See PagerPro® User's Guide

Making PagerPro® Generate the Next Invoice # and the Next Customer Number-See PagerPro® User's Guide

Overcalls-See PagerPro® User's Guide

Multi-User/Networking

To allow PagerPro® to run across a low speed WAN-See PagerPro® User's Guide

To set up Multi–User PagerPro® to run on a network-See PagerPro® User's Guide

Miscellaneous

PagerPro® Technical Support

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aREPORTS

Foreign Carrier Report–Printing pager numbers by group.

Select the Foreign Carrier Reports Option from the Reports Menu.
Select the Pagers by Carrier Option.
You cannot enter anything in the beginning and ending fields, so don’t worry about it. Enter the Carrier Code in the Carrier Field. In the To: Field, enter the Carrier Code again. These two fields allow you to report over a series of groups of carriers.
In the Box, choose how you want to report. Choose either by CapCode, by Phone Number or Start Date. If you want to print a Pager Number Report, choose By Phone Number.
Select the Printer Option to print the report or the Display Option to display it to your screen.

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How to find out how many pagers you have in the system (Reports Method).

From the Reports Menu, select the Pager Status Option.

Within the Pager Status Report Option there are four options. The first two, Pagers Turned On and Pagers Turned Off, are the two you will use.

Select the Pagers Turned On Option and enter a date in the Beginning Date Field. The date should be on or before you started using PagerPro®. In the Ending Date Field, put today's date.

Select Printer and PagerPro® begins to print the report.

Repeat the preceding procedure using the Pagers Turned Off option.

Combined, these two reports give you a total number of pagers in the system.

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How to find out how many pagers you have in the system (FoxDot Method).

Go to FoxDot (Help Menu)

Type

Close data <ENTER>
use pgpager
<ENTER>
pack <ENTER>

Look at the status line on the bottom of the screen. The line should read 1/## (## being the number of pagers you have in the system).

To get out of FoxDot, type QUIT <ENTER>

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Print Customers by Group using the Special Case Option

From the Reports Menu Option, select the Brief Customer List Report. Highlight the Print by Customer Name Option and mark (X) the Special Case Box. Select <OK>. A message box appears that reads Create Special Conditions for this report using the Expression Builder…Select <OK> and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print Field. Make sure your cursor is at the very end of the expression in the Enter Condition to Print Field. Add the following expression to the end of the expression: .and.csgrp="XX"

(XX being your group code in capital letters)

Therefore, your expression should look like this:

pgcus.csstatus#'X'.AND.m.begdesc<=csname.AND.m.enddesc>=csname.and.csgrp="XX"

With your mouse, select <VERIFY>. PagerPro® will tell you if the expression is valid or not. If the expression is invalid, you typed something incorrectly. If the expression is valid, select <OK> to print the report.

To list more than one group, change the expression to: .and.csgrp$’XX,YY’

Remember, you must use both characters even if one is a blank.

For instance ‘X ’ is NOT the same as ‘X’.

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Print Inactive Customers using the Special Case

From the Reports Menu Option, select the Brief Customer List Report. Highlight the Print by Customer Name Option and mark (X) the Special Case Box. Select OK. A message box appears that reads Create Special Conditions for this report using the Expression Builder…Select OK and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print Field. Make sure your cursor is at the very end of the expression in the Enter Condition to Print Field. Add the following expression to the end of the expression: .and. csstatus ="I"

Therefore, your expression should look like this:

pgcus.csstatus#'X'.AND.m.begdesc<=csname.AND.m.enddesc>=csname.and.csstatus="I"

With your mouse, select VERIFY. PagerPro® will tell you if the expression is valid or not. If the expression is invalid, you typed something incorrectly. If the expression is valid, select OK to print the report.

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Print Active Customers using the Special Case

From the Reports Menu Option, select the Brief Customer List Report. Highlight the Print by Customer Name Option and mark (X) the Special Case Box. Select OK. A message box appears that reads Create Special Conditions for this report using the Expression Builder…Select OK and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print Field. Make sure your cursor is at the very end of the expression in the Enter Condition to Print Field. Add the following expression to the end of the expression: .and. csstatus ="A"

Therefore, your expression should look like this:

pgcus.csstatus#'X'.AND.m.begdesc<=csname.AND.m.enddesc>=csname.and.csstatus="A"

With your mouse, select VERIFY. PagerPro® will tell you if the expression is valid or not. If the expression is invalid, you typed something incorrectly. If the expression is valid, select OK to print the report.

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Using PagerPro®‘s exception report

The exception report was designed to allow you to compare your billing in PagerPro® with your carrier’s billing. PagerPro® will compare each phone number in the carrier’s report with the phone numbers in the pager file and warn you if there are any pagers turned on by the carrier and not being billed by PagerPro® .

PagerPro® will interface with the following paging systems.

Unipage by Motorola
Glenaire
RamBase
MobilComm

Unipage:
Using the standard report to ASCII file for valid subscriber list the pager number should be in the first 7 positions on each line and the CapCode should take 9 character positions starting at position 36.

E.g.

1 2 3 4 5

12345678901234567890123456789012345678901234567890

8000007 Network8 5 Numeric pocsag 410532 1 …

Glenaire:

Glenaire can output the report using any variables and in any order you wish. PagerPro® was written to accept the first report we were given. The format is as follows. The file must be a comma delimited ASCII file. The phone number must be in the 3rd "column" and the capcode in the 4th "column".

E.g.

543644665,xxxxxx,337-261-5400,0234321,…

RamBase:

Similar to Unipage except the phone number is in the first 7 character positions and the capcode is 8 characters starting in position 30.

Mobil-Com:

Similar to Glenaire except the phone number is in "column" 5 and the capcode is in "column" 1.

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Print Customers/Pagers by Group using Special Case

From the Reports Menu Option, select the Customer/Pager List Report. Highlight the Print by Customer Number, Customer Name or the Salesman Option and mark (X) the Special Case Box. Select OK. A message box appears that reads Create Special Conditions for this report using the Expression Builder…Select OK and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print Field. Make sure your cursor is at the very end of the expression in the Enter Condition to Print Field. Add the following expression to the end of the expression: .and.csgrp="XX" (XX being your group code in capital letters)

Therefore, your expression should look like this:

BETWEEN(cusno,m.begdesc,m.enddesc).AND.pgcus.csstatus#"X".and.csgrp="XX"

With your mouse, select VERIFY. PagerPro® will tell you if the expression is valid or not. If the expression is invalid, you typed something incorrectly. If the expression is valid, select OK to print the report.

To list more than one group, change the expression to: .and.csgrp$’XX,YY’

Remember, you must use both characters even if one is a blank. For instance ‘X ’ is NOT the same as ‘X’.

Note:

This report will not display the Group Code. The Special Case function strips out all information that is not equal to the expression statement. Therefore, only that information that is equal to the expression statement will be reported on.

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Print Pager Status by Group using the Special Case

From the Reports Menu Option, select the Pager Status Report. Highlight the report you need (the date the Pager was turned ON, turned OFF, the date the status of the pager changed or the Pager Start Date). Insert the dates you want PagerPro® to scan in the Beginning and Ending Dates Fields. All pagers that fall on and between those two dates will be included in the report. Leave the fields blank if you want to print all pagers. Also, X the Special Case Box and select Printer.

A message box appears that reads Create Special Conditions for this report using the Expression Builder…Select OK and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print Field. Type the following expression in the Enter Condition to Print Field: pgcus.csgrp="XX"

(XX being your group code in capital letters)

Therefore, your expression should look somewhat like this:

Pgcus.csgrp="XX"

With your mouse, select VERIFY. PagerPro® will tell you if the expression is valid or not. If the expression is invalid, you typed something incorrectly. If the expression is valid, select OK to print the report.

To list more than one group, change the expression to: Pgcus.csgrp$’XX,YY’

Remember, you must use both characters even if one is a blank.

For instance ‘X ’ is NOT the same as ‘X’.

The resulting report will display the pager status of the pagers that fall within the two dates specified and within the group specified.

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Print a Specific Block of Pagers using the Special Case

From the Reports Menu Option, select the Master Pager List Report. Highlight the By Pager Number Option and mark (X) the Special Case Box. Select OK. A message box appears that reads Create Special Conditions for this report using the Expression Builder…Select OK and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print Field. Type the following expression in the Enter Condition to Print Field: between(panum,"XX","YY")

(XX being the beginning pager number and YY being the ending pager number.)

With your mouse, select VERIFY. PagerPro® will tell you if the expression is valid or not. If the expression is invalid, you typed something incorrectly. If the expression is valid, select OK to print the report.

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Finding out how many Customers you have in one group in the system

Select the FoxDot Option from the Help Menu.
Type:
Close data <ENTER>
use pgcus
<ENTER>
set talk on<ENTER>
count for csgrp="XX" (XX being your group code) <ENTER>
pack <ENTER>

Look at the status line on the bottom of the screen. The line should read 1/## being the number of customers you have in that group in the system.

To get out of FoxDot, type QUIT <ENTER>

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Print Master Pager List with only turned on pagers using the Special Case Option

From the Reports Menu Option, select the Master Pager List Report. Highlight Print by Pager Number and mark (X) the Special Case Box. Select OK. A message box appears that reads Create Special Conditions for this report using the Expression Builder…Select OK and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print field. Type the following information into the Enter Condition to Print: paoffon=2

(2 being on; 1 being off)

Note:
This report will not display the status of the pager. The Special Case function strips out all information that is not equal to the expression statement. Therefore, only that information that is equal to the expression statement will be reported on.

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Print Customers/Pagers by Carrier using the Special Case Option

From the Reports Menu Option, select the Customer/Pager List Report. Highlight the Print by Customer Number, Customer Name or the Salesman Option and mark (X) the Special Case Box. Select OK. A message box appears that reads "Create Special Conditions for this report using the Expression Builder…" Select OK and the expression builder dialogue box appears. With you mouse, click in the Enter Condition to Print Field. Make sure your cursor is at the very end of the expression in the Enter Condition to Print Field. Add the following expression to the end of the expression: .and.Pgpager.pacarr="XXXXX"

(XXXXX being your carrier code in capital letters)

Therefore, your expression should look somewhat like this:

BETWEEN(csname,m.begdesc,m.enddesc).AND.pgcus.csstatus#"X".and.Pgpager.pacarr="XXXXX"

With your mouse, select VERIFY. PagerPro® will tell you if the expression is valid or not. If the expression is invalid, you typed something incorrectly. If the expression is valid, select OK to print the report.

To list more than one carrier, change the expression to: .and.Pgpager.pacarr$’XXXXX,YYYYY’

Remember, you must use both characters even if one is a blank. For instance ‘X ’ is NOT the same as ‘X’.

Note:

This report will not display the Carrier Code. The Special Case function strips out all information that is not equal to the expression statement. Therefore, only that information that is equal to the expression statement will be reported on.

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installation

Update on Disk Installation Instructions

All updates must be loaded in DOS.

If you are using Windows, drop to a DOS Prompt (the DOS Prompt program is usually in the Main Program Group or the Start Button).

Insert the update disk into either the A or B diskette drive (3.5").

At the C:\> prompt, type A: (or B:) <ENTER> (press the enter key).

At the A:\> (or B:\>) prompt, type INSTALL C:<ENTER>. The program will automatically load into the PGCSI directory.

When the installation is complete, restart Windows and start PagerPro® by double–clicking on the PagerPro® icon.

At this point, PagerPro® will tell you that your files are not of this version. Answer YES. PagerPro® will shut down again. Restart PagerPro® and login with your User ID (i.e. Demo) and Password (i.e. Demo).

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Update from the Internet Installation Instructions

Click here.

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FoxFire Installation Instructions

If you are using Windows, drop to a DOS Prompt (the DOS Prompt program is usually in the Main Program Group or in the Start Menu).

Insert the disk marked FoxFire into either the A or B diskette drive (3.5").

At the C:\> prompt, type A: (or B:) <ENTER> (press the enter key).

At the A:\> (or B:\>) prompt, type INSTALL C:<ENTER>. The program will automatically load into the PGCSI directory.

When the installation is complete, you may start PagerPro® as you normally

The FoxDot Option in the Help Menu should now be active. To activate FoxFire simply select the FoxDot Option.

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Windows Demo on Disk Installation Instructions

Once PagerPro® is installed, start PagerPro® by double–clicking on the PagerPro® icon. PagerPro® will ask you if you want to create data files. Answer YES. PagerPro® then asks you if you want to create sample data. If you answer YES, PagerPro® will add 8 customers and pagers to your database. If you do not want to create the sample data, answer NO. PagerPro® will automatically perform these functions and then exit.

At this point, restart PagerPro®. PagerPro® will tell you that your files are not of this version. Answer YES. PagerPro® will shut down again. Restart PagerPro® and login with your User ID (i.e. Demo) and Password (i.e. Demo).

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Windows Demo from the Internet Installation Instructions

Click here.

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aERRORS

General Protection Faults

GPFs Defined

A GPF signifies that something unexpected has happened within the Windows environment, usually an improper memory access. In other words, something running within the Windows environment has made a call to a location in memory that it did not have access to, potentially overwriting and corrupting other program code in that area of memory. More specifically, an application or Windows component might read or write to a memory location that it has not pre–allocated, or memory that it does not "own." All memory management within Windows is handled by the Windows environment itself, and when applications and Windows components directly access memory, the result is often a GPF.

The only other cause of GPFs are corrupted files or faulty hardware. Sometimes, when a file in Windows or FoxPro becomes corrupt, the system will know that there is a problem, but will be unable to report it correctly, and will return a "generic" error.

Isolate the Problem

When does it occur?

Occur in all applications?

If it happens no matter what’s running, the problem is a Windows issue. Please contact the Windows Support Group at (206)637-7098, or check the Windows Resource Kit for possible solutions.

Check Configuration

On a network?

Novell Netware:
Check SHELL.CFG or NET.CFG for "file handles = " This should be the same as the FILES = line in CONFIG.SYS. DOS allows 254 file handles between the two files.

In AUTOEXEC.BAT, check for the line C:\DOS\SHARE.EXE. Some Windows applications will load this by default. Novell Netware handles its own file sharing, so this device can cause a conflict. Comment this line out, or remove it completely.

Lantastic:
As a Peer-to-peer network, Lantastic requires the addition of SHARE.EXE. Be sure that there is a File (/F)and Lock (/L) parameter. The share line should look like this:

C:\DOS\SHARE.EXE /F:5120 /F:500

Is there anything running at the same time in Windows? Take it out!

1. Third-party fonts
- Drivers like ATM, Facelift, PowerPak, Intellifont, etc
- Cartridge drivers
- Check the SYSTEM.DRV = line in the SYSTEM.INI

2. OEM video drivers

Reset back to Standard VGA

FoxPro for Windows makes intensive use of screen I/O, which does not work well with some video cards. The following video cards have been identified as conflicting with FoxPro for Windows:

- ATI Ultra Graphics Pro (local bus)
- AST Power Premium 486 with VGA motherboard
- Genoa 7900 MM card
- Dell 486/20 with VGA on motherboard
- COMPAQ QVision
- Speed Star 24x
- Trident 8900C
- TIGA 1024 x 768 x 256 small fonts
- NEC 2A
- MACH32
- MATROX MGA video driver using 1024 x 768 resolution
- Orchid Fahrenheit 1280 card using Microsoft Windows version 3.1

If this is the cause, contact the video card manufacturer for a new driver.

3. Screen Savers

- AfterDark, Screen Peace, Windows Screen Savers

4. Third party desktops

- HDC Express, Norton Desktop, etc.

Other solutions

Check BIOS date - must be dated 1991 or later.
Disable shadow RAM/ROM (in CMOS settings)
Disable math coprocessor
Perform a Clean Boot.
Eliminate possible corrupted files.
Invalid Temp directory?
Create a directory C:\TEMP
SET TEMP C:\TEMP

Recommended Actions

Run clean for a while to see if problem reoccurs.
Always quit and reboot after a General Protection Fault.
Save files frequently.

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Fixing Printer Off–Line error while printing in PagerPro®

Some printers (HP LaserJet, etc.) will go off-line when busy rather than tell DOS that they are busy. This will tell DOS to continue trying!

In DOS at the C:\> prompt type EDIT AUTOEXEC.BAT

Add the line MODE LPT1: RETRY=P

<Alt>FX to save the file.

Re-boot the computer.

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aPROCEDURES

Modifying The Invoice

At the CSI Softworx Screen, select the File Menu Option. Select the System File Option from the File Menu. Select MOD from the Toolbar and use the mouse to click on Screen Two or <TAB> until you get to Screen Two. To enable you to modify the invoice (plain paper and/or pre–printed), you must enter a valid DOS filename (8 characters or less) without the extension (i.e. .DOC, .BAT) in the Name of Plain Paper Invoice Form and/or Name of Form Pager Invoice Form Fields on Screen 2 of the System File. For example, INVFRM (Invoice Form). Click on Screen 1 with the mouse or <TAB> until you get to Screen One. Select <SAVE> to save your changes then select QUIT from the Toolbar.

You should be back at the CSI Softworx Screen. Select the Cycle Menu Option and choose the Print Invoice/Preview Option. Choose either Print Plain Paper Invoice or Print Pre-Printed Invoice, depending on your situation. Select the DISPLAY option. When you print invoices to the display and if you have filled in a name in the appropriate field, PagerPro® will automatically ask you if you want to Modify the Invoice. If yes, select yes. The form will appear on your screen. Use the mouse to find the fields you want to move, place the cursor on the field, click and hold down the left mouse button once. You have now grabbed the field and it can be moved anywhere on the screen. Make sure you move the field title and the field codes. You can type in any words or phrases that you desire to enhance your invoice.

When you are finished modifying the invoice, select <F10> to save. If you make a mistake, select <ESC>. If you select <ESC>, PagerPro® will ask you if you want to Discard Changes. If yes, select yes.

Saved changes will remain permanent unless you modify the invoice again.

To add a Due Date Field, use the Toolbar on the left to add text. Click on the A button. Then click anywhere on your screen and begin typing. Type Due Date:. Then select the AB button. Click on the screen, holding down the mouse button and drag a box to the appropriate size. The Expression box appears. In the box next to Expression, type Induidt. Select <F10> to save.

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Modifying The Disconnect Letter

At the Consulting Solutions Incorporated Screen, select the File Menu Option. Select System File from the File Menu to enter the System Parameters Program. Select MOD from the ToolBar and use the mouse to click on Screen 2 or <TAB> until you get to Screen 2. To enable you to modify the disconnect notice, you must enter a valid DOS filename (8 characters or less) without the extension (i.e. .DOC, .BAT) in the Disconnect Letter Form Field. For example, DISCON. Click on Screen 1 with the mouse or <TAB> until you get to Screen 1. Select Save to save your changes to the System Parameters then select QUIT from the ToolBar. At this point you must exit and restart PagerPro® for it to recognize the name you just filled in the Disconnect Letter Form Field.

You should be back at the Consulting Solutions Incorporated Screen. Select the Report Option and choose the Disconnect Notice. Fill in the appropriate dates in the Date Fields. Select the appropriate Aging Group-30, 60, 90 or 120. Make sure you select the Letters Radio Button and not the List Button. Lastly, select the Modify Letter Option . The letter will appear on the screen and you may make changes at this point. Use the mouse to find the fields you want to move, place the cursor on the field, click and hold down the left mouse button once. You have now grabbed the field and it can be moved anywhere on the screen. You can type in any words or phrases that you desire to enhance your invoice.

When you are finished modifying the invoice, select F10 to save. If you make a mistake, select ESC.

Saved changes will remain permanent unless you modify the invoice again.

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Changing Attribute on Foxuser File

Exit from PagerPro® and go to the DOS prompt.

Make sure you are in the PGCSI directory. For example, when you exit PagerPro® and drop to DOS, you may be at C:\Windows or C:\DOS. If so, type CD.. and <ENTER>. This should get you to C:. Once at C: type CD\PGCSI and <ENTER>.

At C:\PGCSI type ATTRIB FOXUSER*.* –R <ENTER>

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Setting the DOS Printer Driver(s)

A printer driver must be selected before PagerPro® will print.

Note:
The Windows Version does not require a printer setup. The Windows Version utilizes the Windows printer.

At the Printer Driver Setup Dialogue Box, select New. Choose the printer from the printer driver list that matches or most closely matches your printer. If your printer is not on the list, select Generic Printer.

Once you have chosen the desired printer, select the output options for this printer. PagerPro® sets the orientation, stroke, style, page size, options and font, so you do not have to worry about those settings. Once everything has been set to your satisfaction, type in the name of the setup in the Setup Name Field. When completed, select OK.

To make changes to a printer setup, select the printer setup name and select edit. Continue as described above. To delete a setup, select the setup to delete and select DELETE.

To setup a default printer, select the printer setup and select default.

To quit without saving, select Cancel or <ESC>.

The final step is to set the printer. Select the desired printer and select Print Setup. Select the desired port. To choose from the list of printers, type XX in the Printer Driver Filed and <ENTER>. Continue as describe above or select the desired printer and select Set. Choose OK and PagerPro® is ready to print.

Network Note:
If you are using a network and have access to more than one printer, set the LAN software to allow you to print to the different printers on LPT1:, LPT2:, etc. then use PagerPro® Printer Setup to switch from one printer to the other.

Note:
If you are using a HP Laser printer with the DOS Version and the compressed print is too small, try a different HP printer driver. We have noticed that some of the drivers compress the print into a 1 inch column on the left side of the page.

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Deleting a Miscellaneous Transaction

To delete a miscellaneous transaction, select the Files Menu and the Customers Option. Find the customer which has the transaction you want to delete. While looking at the customer maintenance screen (do not click on the customer maintenance screen or MOD from the ToolBar) select the Relations Menu and select the Misc. Transactions Option.

You are now in the customer’s miscellaneous transaction file. Find the transaction you want to delete by selecting NEXT from the ToolBar or LIST from the ToolBar. If you list the transactions, use the arrow keys to locate the transactions, highlight it and select <ENTER>. The transaction you want to delete should be on the screen. Select the Record Menu and then the Delete Option. PagerPro® asks you if you want to delete this transaction. Select Yes. The transaction is deleted.

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Deleting a Record

At some point you will need to discard old records that are no longer useful. Only those programs that have the Record Menu Option have the Delete Option available. Select the record you want to delete and select the Delete Option from the Record Menu.

Note:
A customer cannot be deleted and removed unless the customer has no balance and no transactions in the current file. The customer much have a zero (0) balance and the customer must be inactive (set in Customer Maintenance Program in the Status Field).

Even though you delete a record, PagerPro® does not delete it immediately. The record is not deleted until the Close End–Of–Month Program is activated. The Close End–of–Month Program will actually remove customers and transactions from the files.

The record that was deleted can be accessed using the List function. All deleted records are displayed with a (.) next to the record in the first column.

To undelete a record, simply select the record from the list and select Recall from the Record Menu.

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Deleting a Customer

At some point you will need to discard old records (customers, pagers, etc.). Only those screens that have the Record Menu Option have the Delete Option available. Find the customer you want to delete and select the Delete Option from the Record Menu.

A customer cannot be deleted and removed unless the customer has no balance and no transactions in the current file. The customer must have a zero (0) balance and the customer must be inactive (set in Customer Maintenance Program in the Status Field).

Even though you delete a record, PagerPro® does not delete it immediately. The record is not deleted until the Close End–Of–Month Program is activated. The Close End–of–Month Program will actually remove customers and transactions from the files.

To undelete a record, select the record from the list and select Recall from the Record Menu. The record that was deleted can be accessed using the List function. All deleted records are displayed with a (.) next to the record in the first column.

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Entering the Code

When you login to PagerPro® on the second day of the month, a message appears that reads "Sorry, you are beyond your renewal date of XX/XX/XX. Cannot Continue." If you have not already called in for your code, do so at this point. Once you have obtained the code, proceed with the following instructions:

1. When the login screen appears, type the code into User ID Field and <ENTER>. PagerPro® responds with the message "Renewal Date Changed–Restart System" and PagerPro® shuts down. Your system has been updated and will allow usage for one month. If you typed in the incorrect code, PagerPro® will tell you so and allow you to try again.

2. Restart PagerPro®.

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Change Inactive Customer to Active in FoxDot

Find the customer that you want to change from Inactive to Active in Customer Maintenance.

With the Customer’s Maintenance file on the screen, select Quit from the ToolBar.

Select the FoxDot Menu Option from the Help Menu.

Type Edit <ENTER>

Make sure this is the customer you want to work with.

Find the CSSTATUS field.

Change to A

Select CTRL W (CTRL Button on your Keyboard)

Type Quit

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Unposting Posted Invoices

Select the FoxDot Option from the Help Menu.

Type:
close data <ENTER>
use pgtrx<ENTER>
replace all txcur with .t. for between(inno,’00000000’,’9999999’)
<ENTER>
(where you replace the 00000000 with the beginning invoice number and the 9999999 with the ending invoice number. This unposts the transactions.)
use pginv
<ENTER>
replace all incur with .t. for between(inno,’00000000’,’9999999’)
<ENTER>
(where you replace the 00000000 with the beginning invoice number and the 9999999 with the ending invoice number. This unposts the invoices.)
quit
<ENTER>

Now select the Test Customer Balances Option from the Files Menu.

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Applying a credit to a Customer’s Account

Locate the customer in PagerPro®. With the customer’s information showing on the Customer Maintenance Screen, select the Transaction Maintenance Option from the Relations Menu. With the Misc. Transaction Maintenance Screen showing, select ADD from the ToolBar.

<TAB> to the Date Field and enter today’s date. <TAB> to the Type Field and type CR and <TAB> to the Description Field and enter a description for this transaction. <TAB> to the Amount Field and enter the amount of the credit. <TAB> to the Note Field and further explain this transaction. Select SAVE to save this transaction and select QUIT from the ToolBar. Now select Post Trx and Print Invoice from the Utilities Menu. Enter the Invoice Date and the Due Date and select Generate. PagerPro® then prompts you to print. Select OK to print or CANCEL if you do not want to print.

The last thing is go back to the Relations Menu and select Enter Payments. Enter a 0 payment to clear the transaction from the aging.

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Deleting all traces of a group from PagerPro®

Note: This procedure will NOT delete any pagers attached to members of this group. Pagers are not members of any group.

Select the FoxDot Option from the Help Menu.

Type:
close data <ENTER>
use pgcus excl<ENTER>
delete all for csgrp='XX'
<ENTER>
(Where XX is the group.)
pack
<ENTER>
use pgtrx excl
<ENTER>
delete all for txgrp='XX'
<ENTER>
(Where XX is the group.)
pack
<ENTER>
use pginv excl
<ENTER>
delete all for ingrp='XX'
<ENTER>
(Where XX is the group.)
pack
<ENTER>
use
<ENTER>
quit <ENTER>

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Deleting duplicate customer codes

Note: This procedure will NOT delete any pagers, transactions or invoices for the duplicate customer.

Find the customer you want to delete. Remember there are 2 codes here, one is correct and the other is not. Display the customer that is not correct.

Select the FoxDot Option from the Help Menu.

Type:
select pgcus<ENTER>
edit (Check to see if this is the correct customer code. If it is, hit <ESC>
do delrec
<ENTER>
quit <ENTER>

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Changing your User ID via FoxDot

For one reason or another, you may need to change your User ID through FoxDot. To do so, follow these instructions:

DOS Version

In DOS, go to the PGCSI directory. At C:\PGCSI type FOXDOT.EXE. The FoxDot command screen appears with the blinking cursor at the bottom of the screen.

Type:
CLOSE DATA <ENTER>
USE PGUSER <ENTER>
EDIT <ENTER>

If you forgot your User ID and Password, use the down arrow to scroll until you find the User ID and Password. Once you have spotted the User ID and Password, press <ESC>. You should be back at the FoxDot Command Line. Type QUIT. Restart PagerPro® and enter the User ID and Password you just found.

Windows Version

In Windows, go to Explorer or File Manager and open the PGCSI directory. In the PGCSI directory, locate the FOXDOTW.EXE file and double click on it. The FoxDot command screen appears with the blinking cursor at the bottom of the screen. Type

Type:
CLOSE DATA <ENTER>
USE PGUSER <ENTER>
EDIT <ENTER>

If you forgot your User ID and Password, use the down arrow to scroll until you find the User ID and Password. Once you have spotted the User ID and Password, press <ESC>. You should be back at the FoxDot Command Line. Type QUIT. Restart PagerPro® and enter the User ID and Password you just found.

If you need to change the User ID or the Password or any other User information, simply scroll to that line, delete the current information and insert the new information. Select <f10> to save and type QUIT at the command line.

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Add/Modify Transaction Types

To add or modify an existing transaction type, select the Transaction Type… Menu Option from the File Menu. The Transaction Type Maintenance Screen appears.

To modify an existing transaction type, select SRCH from the ToolBar. The Search List appears–highlight the transaction type you want to modify and press <ENTER>. Now select MOD from the ToolBar to modify that transaction type. If you need to add a new transaction type, select ADD from the Toolbar instead of MOD.

If you are modifying the transaction type, your cursor should be in the Description Field. You cannot modify an existing Transaction Type Code. If you are adding a new transaction type, your cursor is in the Transaction Type Field and you can create a transaction type (i.e. VM for Voice Mail). Type and. <TAB> to the Description Field, type in the description of the transaction type, Voice Mail for this example. <TAB> to the Amount Field and insert an amount for this transaction type. This transaction type can be a debit (D) or credit (C), subject to a User Fee (Y or N) and Taxes (Y or N). Ignore the User Fee. If you answer yes to taxes, you can enter the tax code in the Tax Code Field that overrides any other taxing authority. If you leave this field blank, the Tax Authority you stipulated on the Customer Maintenance Screen will apply. <TAB> to SAVE and <ENTER> or CANCEL and <ENTER>.

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Applying a Bad Debt Credit

There are times when you will have to credit a customer’s account either due to non-payment, overcharges, etc. To credit a customer’s account, find that customer in Customer Maintenance. Once the customer is showing on the screen, select the Transaction Maintenance Option from the Relations Menu. Click on ADD from the ToolBar to add a new transaction. The Customer Code will automatically be entered in the Customer Field. <TAB> to the Date Field (do not enter a tax code) and enter today’s date. <TAB> to the Type Field and type CR for credit. If you want to keep track of your Bad Debt Credits, you can create a new transaction type which will allow you to generate a report at a later time. We suggest you use BAD as the transaction type code. (For more information on creating Transaction Types, please refer to the PagerPro® User’s Guide.) <TAB> to the Description Field and type description for this transaction (this will print on the invoice). <TAB> to the Amount Field and enter the amount of the credit. <TAB> to the Note Field and type more information regarding this credit if needed (this will print on the invoice). Select SAVE and QUIT from the Toolbar. This customer should have an unposted transaction amount equaling the credit. Next, go to the Utilities Menu and select Post Transaction and Print Invoice. Enter the appropriate dates in the date fields and select GENERATE. Answer YES to continue and CANCEL when PagerPro® prompts you to print.

The last step is to clear the debt from your aging. Simply select the Enter Payments Option from the Relations Menu. DO NOT ENTER AN AMOUNT IN THE PAYMENT AMOUNT FIELD - Just click on OK and PagerPro® will clear the debt from your aging automatically. Select QUIT from the ToolBar and you are finished.

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Deleting a Customer and Applying a Bad Debt Credit

At some point you will need to discard old records (customers, pagers, etc.). Only those programs that have the Record Menu Option have the Delete Option available. With the record you want to delete is on the screen, select the Delete Option from the Record Menu.

A customer cannot be deleted and removed unless the customer has no balance and no transactions in the current file. The customer must have a zero (0) balance and the customer must be inactive (set in Customer Maintenance Program in the Status Field). If the customer has a balance, you must apply a credit to that customer in order to zero out their account. Once the customer has a zero balance, you can then change their status to inactive.

To credit a customer’s account, find that customer in Customer Maintenance. Once the customer is showing on the screen, select the Transaction Maintenance Option from the Relations Menu. Click on add from the ToolBar to add a new transaction. The Customer Code will automatically be entered in the Customer Field. <TAB> to the Date Field (do not enter a tax code) and enter today’s date. <TAB> to the Type Field and type CR for credit. If you want to keep track of your Bad Debt Credits, you can create a new transaction type which will allow you to generate a report at a later time. We suggest you use BAD as the transaction type code. (For more information on creating Transaction Types, please refer to the PagerPro User’s Guide.) <TAB> to the Description Field and type description for this transaction (this will print on the invoice). <TAB> to the Amount Field and enter the amount of the credit. <TAB> to the Note Field and type more information regarding this credit if needed (this will print on the invoice). Select <SAVE> and Quit from the Toolbar. This customer should have an unposted transaction amount equaling the credit. Next, go to the Utilities Menu and select Post Transaction and Print Invoice. Enter the appropriate dates in the date fields and select Generate. Answer Yes to continue and Cancel when PagerPro® prompts you to print.

The last step is to clear the debt from your aging. Simply select the Enter Payments Option from the Relations Menu. DO NOT ENTER AN AMOUNT IN THE PAYMENT AMOUNT FIELD - Just Click on OK and PagerPro will clear the debt from your aging automatically. Select Quit from the ToolBar and you are finished.

Even though you delete a record, PagerPro® does not delete it immediately. The record is not deleted until the Close End—Of—Month Program is activated. The Close End—of—Month Program will actually remove customers and transactions from the files.

To undelete a record, select the record from the list and select Recall from the Record Menu. The record that was deleted can be accessed using the List function. All deleted records are displayed with a • (DOS) or a ? (Windows) next to the record in the first column.

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Changing your Salesman Code(s) via FoxDot

For one reason or another, you may need to universally change your Salesman Codes through FoxDot. To do so, follow these instructions:

Go to the Help Menu and select the FoxDot Option. Type:

CLOSE DATA <ENTER>
USE PGCUS <ENTER>
REPLACE ALL CSSLSMN WITH ‘XX’ (XX being the salesman code you want to change) FOR CSSLSMN=’YY’ (YY being the salesman code you want to change to) <ENTER>
USE <ENTER>
QUIT <ENTER>

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Clearing Terms Field in All Customers via FoxDot

Select the FoxDot Option from the Help Menu. The cursor should be blinking at the beginning of the command line. Type the following:

close data<ENTER>
use pgcus <ENTER>
replace all csterms with ‘’ <ENTER>
use <ENTER>
quit <ENTER>

Be sure to go to the System File and clear the Default Terms Field. Otherwise every time you add a new customer, it will get the default terms.

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Deleting All Transactions and Invoices without deleting Customers and Pagers via FoxDot

Select the FoxDot Option from the Help Menu. The cursor should be blinking at the beginning of the command line. Type the following:

close data <ENTER>
use pgtrx excl <ENTER>
zap <ENTER>
use pginv excl <ENTER>
zap <ENTER>
use <ENTER>
quit <ENTER>

Now go to the File Menu and select Test Customer Balances.

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Changing or Adding a Group Code to All Customers

Go to the Help Menu and select the FoxDot Option. Type:

CLOSE DATA <ENTER>
USE PGCUS <ENTER>
REPLACE ALL CSGRP WITH "XX" <ENTER> (XX being the group code you want to use.)
USE <ENTER>
QUIT <ENTER>

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Deleting all Z-Option Codes from PagerPro®

Go to the Help Menu and select the FoxDot Option. Type:

CLOSE DATA <ENTER>
USE PGPAGER <ENTER>
REPLACE ALL PAOPTION WITH ""<ENTER> ("" is two quotation marks)
REPLACE ALL PAOPTION2 WITH "" <ENTER>
REPLACE ALL PAOPTION3 WITH "" <ENTER>
REPLACE ALL PAOPTION4 WITH "" <ENTER>
REPLACE ALL PAOPTION5 WITH "" <ENTER>
USE <ENTER>
QUIT <ENTER>

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Deleting all PagerPro® data

Deleting all data in PagerPro® eliminates all information in PagerPro®; all passwords, user files, customers, pagers, transactions, invoices, etc. This is not reversible unless you have a backup.

There are two ways to delete all PagerPro® data; the destroy data option from the environment memo or the manual option.

To use the destroy data option, simply select the Environment Option from the Help Menu. Select the Destroy Data Option from the Environment Menu. You must type the word DESTROY in the verification field to proceed with the data destruction.

The second way to destroy all PagerPro® data is to go to a DOS prompt and enter the PGCSI directory.

At PGCSI, type:

DEL *.CDX <ENTER>
DEL *.DBF <ENTER>
DEL *.FPT <ENTER>

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